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Innovation: Mobile Application linking Customers to Service Providers Launched in Uganda

As trends keep changing, so does technology a reason why a group of young Innovators in Uganda decided to come up with yet a new mobile Application to keep up with the trend.

ZuriTap Uganda ,a mobile application designed to enable customers freely access professional services at the same time making sure that people who have businesses or skills get a market base,has been launched in Uganda.

Speaking during the launch held Tuesday 1 at Eliana Hotel in Ntinda,Erasmus Ichode the Managing Director and Co-founder revealed that ZuriTap was purposely designed to help bridge a gap between customers and the service providers.

As innovators, we sat and thought of how to help save people’s time in looking for services like Plumbers, Mechanics and Electricians among others and there was no better way out than ZuriTap.

With ZuriTap, you just seat at the comfort of your living room and order for any our available services.”

Barely two months in operation, ZuriTap prides of having over 300 service providers ready to offer different services to the customers.

Users will be able to see this once they log into ZuriTap.

Often times there have been different innovative applications created but never last long in most cases due to the fact that the developers fail to keep users’ confidential information and lack efficiency.

On who or which company is eligible to offer its or their services to the clients, Ichode said it’s only those individuals or companies with authentic documents allowing them to operate.

“First of all, for your business to be on ZuriTap it should be fully registered and allowed to operate and it just takes beyond someone presenting to us their registration documents but it takes one’s ability to really do best what they are to offer to customers.

Secondly, after crosschecking with the registration, these individuals undergo free training on how to best handle clients before they are finally verified to provide services.”

Ichode said the app mostly focuses on local businesses and not profit making because once given much attention, they turn out to step up the Country’s economy.

The ZuriTap team cutting the cake during the launch.

“Right now we are focusing on local businesses and not mega businesses as you all know that the back bone of every country is empowering small business owners and if we empower them, the country’s economy can step up. ZuriTap only takes 10% off the payments of every job done by the service providers to help run the application and pay employees.”

The app is not limited to only Kampala residents but will soon spread all over Uganda with one branch set to be launched in Mbale City and other areas with a good internet accessibility.

ZuriTap is aimed at giving an opportunity for people to practice what they learnt in different institutions. When one signs up with the app,they actually get small contracts which further keep them perfecting their crafts and skills as they gain more experience and confidence in themselves.

Comic Emma Napoleon was the event’s host

How it app works

CUSTOMER

A customer will have to download the ZuriTap from Google store or app store, sign up, Log into the app as a user and select a service category, Set the Address where the service be done, Select how payments should be made (Cash or Card) –once they select ‘card,’ one will be prompted to submit or save their information in the app.

Browse a list of provider’s profiles, see prices and use filters to find service providers who match your service in your area. One can also leave any special instructions for the provider regarding his or her service. One can as well choose when they want the service by choosing either ‘BOOK NOW’ for immediate help or ‘SCHEDULE LATER’ for a specified appointed time.

The customer can then view the progress of the job when the service provider accepts his or her request. Once the job is done, give your review so the Zuritap team gets to know your satisfaction.

PROVIDER

Download the app, sign up, Log in and go online to start working! Once a request comes in, one can choose to accept or decline it, he or she can communicate with the customers simply by using the chat or calling tool.

Your phone number will not be revealed to the customer, Start travelling to the customer’s location. Tap arrived and begin the job. After you have completed the job, select END.

If there are any additional costs, the provider is free to discuss with the customer and then add them into the app. When everything is done, he or she then collects the payment.

MODE OF PAYMENT

Once the customer has successfully logged in the app and selected the preferred service or services from the service providers, they pay with cash via Mobile money and Bank account or transfers.

ZuriTap app is available on Google play store and Apple store.

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